Library Archives

 
Jeff Hart

Jeff Hart, General Manager of the Los Angeles Airport Marriott explores the evolution of airport hotels in 2019 and discusses ways in which the properties can "take off." From challenges to opportunities, Hart gives a 360-degree look at the operations of an airport property and provides tactical advice to elevate offerings and stand out amongst competition. According to hart and the team at the Los Angeles Airport Marriott, 2019 is the year of the airport hotel, and now is the time for properties to look at the ways (small or large) in which they can level up their spaces, offerings and approach. Read on...

Jared Meyers

There is a new breed of traveler emerging, one that places importance on social responsibility, environmental responsibility and overall sustainable travel. This shift in the marketplace will undoubtedly encourage hospitality companies to analyze their current practices and see how they measure up. Legacy Vacation Resorts was seeking a way to do just that and subsequently became a Certified B Corporation. Now, leadership is hoping to use their conscious business model to inspire other companies in the industry and beyond to utilize their business as a force for good and focus on a triple bottom line of serving people, the planet and profit. Read on...

Michelle Woodley

Preferred Hotels & Resorts, the world's largest global provider of sales, marketing, and distribution services to independent luxury hotels, is approaching the second half of 2019 with vast excitement and momentum after an incredibly successful start to another milestone year, which marks 15 years of ownership by the Ueberroth Family. Representing more than 750 one-of-a-kind independent hotels, resorts, lodges and luxury residences across 85 countries, Preferred Hotels & Resorts brings strategic advantage to hotel owners, operators, and management companies through brand prestige and global operating scale. Read on...

Brian De Lowe

Proper Hospitality is expanding from a single Proper-branded hotel – San Francisco Proper Hotel – to a high-end lifestyle hotel brand with three additional properties opening this summer - Santa Monica Proper Hotel in June followed by Austin Proper Hotel & Residences and Downtown LA Proper Hotel. Led by Brad Korzen and Brian De Lowe, Proper Hospitality designs and operates high-end lifestyle experiences under its three distinct brands - Proper Hotels and Residences, Avalon Hotels and Custom Hotel. Proper Hospitality seeks out emerging, urban innovative districts within dynamic U.S. cities. Each Proper property is designed by world-renowned international tastemaker Kelly Wearstler and is an ode to its respective city. Read on...

Heidi Dennis

Over the past 33 years, I have been privileged to work in just about every hotel department imaginable – in desirable locations all over the world. Each experience helped grow my knowledge of the industry and most importantly, fueled my passion. As many in this industry can relate, with this passion comes great respect for what individualizes a hotel and its experience. As General Manager of the beautiful Pelican Grand Beach Resort – one of the only true beachfront, boutique resorts on Fort Lauderdale beach – there is so much about this property that drives me as a hospitality leader and inspires our guests daily. Read on...

Ryan Kunzer

General Manager, Ryan Kunzer of The Duniway, a bold lifestyle hotel located in downtown Portland, OR, comments on the changing city that celebrates the independent and progressive spirit for which Portland is best known. His leadership at this uniquely modern property boldly sets the stage for conversations between urban cyclists, entrepreneurs, locals and travelers alike. Ryan shares his views on the maturing city and why visitors should stay at The Duniway to unwind and recharge when visiting the city for business or pleasure. Read on...

Cate Farmer

The way travelers are taking vacations has changed. Expectations are higher. Travelers want a worry-free vacation with personality. It is all about the experiences and maybe more importantly how those experiences translate to an emotional connection. The story, the people, the adventure is as important as, maybe even more important than, the physical deliverable. The team at Margaritaville Hollywood Beach Resort's mission is to deliver Fun and Escapism to our guests. We provide something unique and somewhat intangible and that ultimately differentiates and makes us successful. We take tremendous pride in knowing that our guests return again and again to the Resort because of this emotional connection. Read on...

Trish Donnally

What distinguishes a luxury hotel these days? User experience was the catalyst that drove designers as they created the architecture and interiors for The Post Oak Hotel at Uptown Houston. A mesmerizing custom-designed chandelier that sparkles and glistens with 15,719 handblown Bohemian crystal glass components graces the lobby. A two-story Rolls-Royce showroom wraps around a sculptural white marble and polished chrome spiral staircase near the Grand Ballroom. Sybaritic white marble bathrooms feature five fixtures. A helipad on the rooftop awaits guests who like to arrive by helicopter. These distinctive elements create ambiance, a wonderful sense of discovery and memories. Read on...

Alexander Schneider

Nikki Beach Hotels & Resorts operates innovative boutique and barefoot luxury beach and urban hotels with unprecedented allure for the luxury traveler and jet-set global elite. Whether on the beach or at the heart of a bustling city, a Nikki Beach hotel or resort features an innovative and unique room experience along with gourmet world-class dining, extensive spa facilities, and signature entertainment. Celebrating their 20th anniversary this year, Alexander Schneider, Vice President Europe & the Middle East gives us a background on the hotel company as well as some of their most recent acquisitions and developments. Read on...

Loren Nalewanski

Marriott first launched the SpringHill Suites brand in 1998 to accommodate the next generation of traveler. At the time, the hospitality industry lacked an all-suites hotel, which inspired Marriott to differentiate their services by providing guests with progressive design that was both comfortable and stylish. This fusion of modern luxury transformed into the SpringHill Suites brand that currently embodies +350 properties throughout the United States and Canada. Benedict Cummins, Publisher of HotelExecutive got the opportunity to converse with Loren Nalewanski, Vice President and Global Brand Manager for SpringHill Suites and TownePlace Suites by Marriott, for an overview of the SpringHill Suites brand and the direction it is taking. Read on...

Trish Donnally

After striking silver in Nevada and becoming one of the wealthiest men in the world, James Fair, an ambitious Irish immigrant, aspired to build a palatial residence in San Francisco atop Nob Hill. Almost 40 years later, his daughters, Tessie Fair Oelrichs and Birdie Fair Vanderbilt, decided to build a grand hotel on the "Fair Mount" to honor their late father, who had acquired the premier property decades earlier. The hotel was within days of being completed when a 7.8 magnitude earthquake hit the Bay Area on April 18, 1906. Fires that followed ravaged more than 80 percent of the city, including the interiors of the Fairmont, but the grand marble and white granite shell survived, standing high on the hill as a beacon of hope for all of San Francisco. The owners vowed to restore the hotel and open it a year later—which they did. Read on...

Anne-Juliette Maurice

On a quiet tree-lined street of the Upper East Side is where you will find the Hotel Plaza Athenee, nestled among genteel residences and lavish townhouses at 37 E. 64th Street between Park and Madison Avenue. Combining cosmopolitan luxury with the intimacy and services of a boutique hotel, Hotel Plaza Athenee has created a home away from home for royalty, world leaders, celebrities, executives and sophisticated travelers from all around the world since 1984. Read on...

Javier Cepeda

There is a new kind of modern, upscale living available in Downtown Los Angeles' South Park District, with rich amenities and a signature address at 888 S. Olive St. LEVEL Furnished Living - a division of Onni Group, an award-winning Vancouver-based real estate developer - has provided fully furnished, luxury suites combined with an unmatched lifestyle experience at its flagship location in Vancouver for a number of years. Following its success in Canada, LEVEL Furnished Living makes its debut stateside in one of the nation's most vibrant and in-demand destinations: Downtown Los Angeles. Read on...

James Marino

The Lexington New York City, a storied hotel that originally opened in 1929, underwent a $46 million renovation restoring the jazz age glamour that once made it famous among celebrities, dignitaries and other notables. The hotel, that Joe DiMaggio and Marilyn Monroe once called home, is centrally located in Manhattan's midtown neighborhood. Catering to the luxury business and leisure traveler, the Lexington New York City houses a collection of unique artwork and features more than 1,000 square feet of flexible function space, as well as a selection of on-site dining options. General Manager, James Marino, tells us more about this stunning property. Read on...

Carl Anderson

Nestled amongst the iconic Waikiki beaches on the island of Oahu, The Modern Honolulu offers the ideal combination of modern sophistication and the authentic and relaxed atmosphere of the Hawaiian Islands. The essence of aloha is apparent in The Modern Honolulu's personal, friendly service and incomparable food, beverage and entertainment options for guests and diners at the innovative urban resort. In seeking the best of Honolulu, The Modern Honolulu offers stylish spaces that inspire the senses, with unparalleled culinary options to match. Read on...

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Coming up in October 2019...

Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.