2020: The Year in Review

Spas must adopt new levels of operational efficiency to replace outdated manual practices like payroll, inventory management, and scheduling. "Smart" Technologies have the potential to improve the entire spa business model by creating algorithms for dynamic, demand-driven staffing and scheduling. In the first article of this 2-part series, we will explore best practices to leverage technology back of house. READ MORE

Coffee relates to various parts of the hotel experience including breakfast. Guests base their overall experience of their stay at your hotel in part by the quality of your coffee and coffee service. The way to make sure that the coffee you serve at your hotel consistently tastes good (and tastes good every single time) is to educate your hotel staff about coffee. In this article, I will go into the details on why coffee education is so important for your hotel staff. READ MORE

Simply put, art is good business. But the confusion often lies in how to show the business impact of art to your hospitality facility and stakeholders. Understanding the business case for art is only the first step. Here we highlight how art can influence the value of your hotel, through brand identity, creative placemaking and educating decision makers on broader benefits. READ MORE

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Sridhar Laveti

The rise in mobile technology (mobility) adoption continues to shift the way many industries do business today. Mobile devices have empowered consumers to make informed decisions while enterprises have given employees the means to be more productive. Hospitality is one such industry that harnesses the power of mobile technology. And why not, when most consumers are walking around with computers in their pockets all day. These same tech-savvy consumers expect premium services and are quick to share their experiences - both good and bad - with the rest of the world through social platforms. The introduction of mobility is enabling hotel and resort brands to provide better guest service. This article summarizes some of the hottest mobile technology trends for everyday hospitality operations. READ MORE

Andrada Paraschiv

With a long tradition in service excellence, razor-thin, cyclical margins, and a complex ownership/management structure, hospitality has been slow at adopting technology. Today, hospitality companies must embrace new advancements in technology, if they want to remain competitive. Guests and employees expect the same level of digitalization in a property, which they've become accustomed to in their private lives. To adopt technology that sticks and adds value to the organization, there are a few things hoteliers need to consider: return on investment, making sure the technology stack combines into a cohesive ecosystem, have a strong employee adoption strategy and finally have the ability to measure success. READ MORE

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