Lessons on Leadership and Management
By Ken Edwards Owner and CEO, HMBookstore and Tristar Hotel Group | June 26, 2016
As hospitality industry executives, being an effective leader is essential for running our companies successfully and promoting a positive work environment for higher productivity and lower attrition rates among our employees.
We learn about, and encounter, effective leadership skills from a variety of avenues such as books/articles, first hand experience, education classes, peer discussions, etc. What we don't hear as much about is how important strong management skills are to the organization. For any business to really thrive, consideration of both skill sets is necessary, especially in hospitality.
"Manage" comes from the Latin word for "a hand," to handle resources, money and people. "Lead" is derived from the Anglo-Saxon word "laed" meaning a journey, a road and a way. While leaders are strategically focused and set the vision for the organization, managers are technically oriented and set the plan to achieve it. Leaders innovate, focus on people, and ask "What?" and "Why?" while managers administer and focus on system and structures, asking "How?" and "When?"
Leaders and managers working in balance together can elevate a "good" hospitality business to the "great" category. While all businesses need leaders to encourage people, set an example, care about the team, and evangelize company beliefs, they also require managers to tactically execute tasks, define team member roles and drive for results.
Effective leaders often possess these five traits: ability to delegate effectively, offers encouragement, chart the course, set the example and knows their secret weapon.