Powerful Partnerships for Spa Planning and Promotions
By Jane Segerberg Founder & President, Segerberg Spa Consulting, LLC | August 06, 2010
Tune in today to any presentation or article on business and the words "alliances" and "partnerships" are prevalent. Finally, we all realize we need to "play well with others" and particularly those "others" where the benefits are mutual and ongoing. Partnerships that pass "The Kayak Test" will be the most beneficial to the planning and promoting of the spa.
The "Kayak Test" for partnerships reveals all. I never thought that a recreation that I enjoy could be a metaphor for goal setting and sealing a partnership, but I discovered it recently on a kayak trip with my husband and tandem Kayak Partner. We hopped in a tandem sea kayak to experience the Na Pali Coast in Kauai. Like business, it is for the 'determined few'. We arrived at 6 AM to get checked out and be instructed that there is no turning back once we passed an early point in the trip. We would be out until 7 PM with 8 hours of hard paddling. It never occurred to me that my partner/husband would even think that he could go at his own pace and rest his paddle when he wanted, rather than match my paddling rhythm – after all we had a destination that was 17 miles away and we didn't want to be out there in the dark! My reality was pushing to get there because we didn't know what upcoming obstacles we might face during the trip and his reality was that we would get there sooner or later. Needless to say, many frustrating moments and discussions ensued about paddling style, etc. Never once did it occur to either of us to talk about why we had such differences of opinion – or in other words, how we visualized the goal and the means to get there.
As I think about the partnerships that we create for spa planning and promotion, I wonder how well we all understand the spa's goals. Do we know what it will look like when we get there and are we fully aware of the pace and direction that we must take in order to arrive? How many times have we been frustrated with employees, vendors, marketers, designers and planners when they haven't understood it our way? How many times have our guests been frustrated because we haven't understood it their way and met and delighted their expectations? When we paddle our 'kayak', all partners on board need to fully understand the end result, pace and capabilities to get there. There is no room for discord, mutiny or partial completion.
A review of the historical gamut of spa planning reveals that in a very short 20 yr. time period, the evolution has gone from a new and attractive 'hook' for the hotel/resort industry to making it bigger, to making it more extravagant to where we are now. Now, we realize it must be sustainable – sustainable financially for the resort and sustainable as a repeat guest experience.
Guests arrive at our spas with the expectation that something wonderful is going to happen in just a very short period of time and they will be able to leave relaxed with reduced stress and more energy than when they arrived. Spas have a tall order to fill and it takes astute planning to deliver and to touch people in amazing ways.
Spa planning and promoting involves a solid partnership of experience, creativity, new ideas and defined goals. Particularly, the partnership with Spa Planners/Consultants, Design Team, Vendors, Marketing Team, Employees and Guests is critical. Spa planning never ends, beginning with the partnership with the planners/consultants, design team, vendors and marketing team; and continuing with ongoing relationships with vendors, marketing team, employees and guests.