Editorial Board   Guest Author

Mr. Dombey

Olivier Dombey

Chief Information Officer, HotelTravel.com

Olivier Dombey has over 20-years of professional experience gained in the travel, hospitality and tourism, online marketing, distribution technology, and consulting field. He is currently Chief Information Officer at HotelTravel.com, a leading online travel agency, responsible for the company's worldwide business development strategy and execution, connectivity partners, supply channels and hotel partners acquisition and account management, revenue management and margin optimization, market strategies, intelligence and competitive analysis, website content strategy and management in 8 languages, online and offline marketing, brand, advertising, promotions, sponsorship and partnerships, affiliate program, loyalty program, social media, website optimization, testing, creative content, visitor motivations and behavioural patterns, traffic flow and funnel management, and finally managing the company's MIS and corporate KPI reporting. Previously, Mr. Dombey was an appointed Board Advisor at Derbysoft, a leading Chinese technology company serving the hospitality distribution industry, which mission is to create a worldwide online hotel global distribution network (GDN). Prior to that, Mr. Dombey was Regional Vice President Asia Pacific for Pegasus Solutions and Utell Hotels and Resorts. During his tenure he had full responsibility and financial accountability for sales and account management of Pegasus full suite of products and services in the Asia Pacific region, including CRS, distribution, hotel representation, marketing, and financial services. He led all commercial activities for the region with teams in Singapore, Tokyo, Sydney and China. His achievements won him the Pegasus 2005/2006 'Victor Ludorum' Award for exemplary achievements. Concurrently, Mr. Dombey held a Board position on the Global Board of HEDNA (Hotel Electronic Distribution Association) and also chaired the HEDNA ASPAC Committee as the industry representative and the voice for Asia Pacific, he was very much involved in enabling industry best practices and standards. Preceding that, Mr. Dombey was Managing Director of Ou Yang Business Consulting China, a sister company of Partners in Marketing UK, a travel and hospitality distribution technology business consultancy, which is co-founded in 1995 and with offices both in Beijing and London. Mr. Dombey also worked as Director of Marketing for the Seychelles Tourism Board, overseeing brand building, and worldwide B2C marketing and promotions. He also worked at Galileo International, where he started his career as business analyst and moving to business development positions. For 3 consecutive years, Mr. Dombey was also the elected Chairman of the Chartered Institute of Marketing Travel Industry Group (CIMtIG), the UK's largest cross-sector travel industry association. He is also the author of numerous industry articles and research papers, he is a regular speaker and moderator at conferences, seminars and training courses, and he is listed in the 2000 edition of International Who's Who of Professionals. Mr. Dombey holds a B.A. (Hons) in Business Administration from London Middlesex University and a B.A. Business Administration from the renowned French Ecole Superieure de Commerce Reims. He also holds the prestigious Diploma CIM of the Chartered Institute of Marketing, and he is an official Chartered Marketer recognized by the British Crown. Finally, Mr. Dombey speaks fluent English, French, Spanish and Mandarin.

Mr. Dombey can be contacted at 66076282808 or olivier@hoteltravel.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.