Stepstone Hospitality Appoints Erika Crane as Director of Sales and Marketing for Austin Dual-Branded Hotel

USA, Austin, Texas. April 01, 2020

Hotel Indigo® and Holiday Inn Express & Suites® Austin Downtown-University has appointed Erika Crane as complex director of sales & marketing. Crane joins the hotel just as renovations are completed at Skyline Pool Deck and Bar.

Crane joins Hotel Indigo and Holiday Inn Express & Suites from Courtyard by Marriott Columbus (GA) where she was selected as one of two Assistant General Managers to be presented during Marriott's Eastern Region Human Capital Review.

"We couldn't be happier to have someone of Erika's caliber join Hotel Indigo and Holiday Inn Express & Suites Austin Downtown-University," said complex general manager Jason Troncale. "Her vast experience not only in sales but in operations makes her a perfect fit for our properties."

In her role, Crane directs all sales and marketing initiatives for Hotel Indigo and Holiday Inn Express & Suites, including key strategizing for group and transient sales, revenue and marketing efforts.

Media Contact:

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.