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Wednesday August 12, 2020

HOTEL BUSINESS REVIEW

Best Practices in Hotel Management & Operations

David Kasprak

The Hotel Lobby: Food & Beverage Service

Times change, styles change, places change. Yet some things remain. Over the last three hundred years we have seen the lodging industry morph from a smattering of mom-and-pop inns into multi-billion-dollar sector of the world economy. We've have seen the modest roadside pub give way to the grand hotels of the early 20th century, the business-class hotel, and sprawling resorts worldwide. Yet through all the changes there remains a constant; The Hotel Lobby, and with it the bar and restaurant. In this series, the design principles at O'Kelly Kasprak take a look at the evolving F&B functions of the hotel lobby.
The Hotel Lobby: Food & Beverage Service

AUGUST FOCUS

Food & Beverage: New Technological Innovations

THE COVID CRISIS: Thinking for Yourself May Be the Only Regimen for Recovery

THE COVID CRISIS: Thinking for Yourself May Be the Only Regimen for Recovery

The hotel food and beverage (F&B) environment has been impacted significantly by the coronavirus pandemic, leading to many chains being forced by circumstances to pivot to a new way of operating. In the short-term, many hotel F&B divisions have looked at repurposing their spaces, while others have simply stopped operating for the interim. Industry-leading hotels that previously offered fine dining and event management have shifted to offering food delivery services that recreate the restaurant experience at home. As we move towards the post-Covid world, here's what I expect to see happening in F&B as hotels try to get back to the new normal.

COVID-19 FORUM

VOICES IN A TIME OF CRISIS

Court Williams
 

How Hotel F&B Pivoted in Response to COVID-19, and What the Future Holds

By Court Williams, Chief Executive Officer, HVS Executive Research

The hotel food and beverage (F&B) environment has been impacted significantly by the coronavirus pandemic, leading to many chains being forced by circumstances to pivot to a new way of operating. In the short-term, many hotel F&B divisions have looked at repurposing their spaces, while others have simply stopped operating for the interim. Industry-leading hotels that previously offered fine dining and event management have shifted to offering food delivery services that recreate the restaurant experience at home. As we move towards the post-Covid world, here's what I expect to see happening in F&B as hotels try to get back to the new normal.

HOTEL NEWSWIRE

Daily Industry News Updates

COVID-19 UPDATE: Hotel Newswire is providing free news distribution and coverage for the Hotel Industry. CLICK HERE
DAILY HEADLINES - Wednesday Aug 12, 2020

ARCHIVES

More from our online Library Archives...

Mark Ricketts

Selecting a New Market for Acquisitions or New Builds

Many factors go into selecting a new market for a hotel acquisition or ground up development. While development and transaction activity remains robust in the Top 25 markets in the United States, hotel entities are also vigorously exploring secondary and tertiary markets for acquisitions and new builds. Among the attractions are communities with strong employment prospects, a growing economy, outstanding quality of life, access to needed labor, and reasonable living and business costs. Existing and prospective demand drivers, site selection, brand distribution and organizational resources are also part of the decision equation, which will be considered in this article.
Trish Donnally

The Post Oak Hotel at Uptown Houston: A new standard of luxury

What distinguishes a luxury hotel these days? User experience was the catalyst that drove designers as they created the architecture and interiors for The Post Oak Hotel at Uptown Houston. A mesmerizing custom-designed chandelier that sparkles and glistens with 15,719 handblown Bohemian crystal glass components graces the lobby. A two-story Rolls-Royce showroom wraps around a sculptural white marble and polished chrome spiral staircase near the Grand Ballroom. Sybaritic white marble bathrooms feature five fixtures. A helipad on the rooftop awaits guests who like to arrive by helicopter. These distinctive elements create ambiance, a wonderful sense of discovery and memories.

HOTEL BUSINESS REVIEW Focus

Emerging Growth Markets

Coming up in September 2020:
Hotel Law: Protecting Guest Privacy
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Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.  

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