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JANUARYMobile Technology: Meeting Tech Expectations

Tuesday January 28, 2020
Katerina Berezina

Hotel Mobile: Closing the Technological Gap

Some customers are digital natives, inclined to do everything on their phones, including their interactions with hotels, e.g., selecting a hotel, booking a room, setting up their customer account, texting the hotel before arrival, and using their smartphone as a key. However, there is also a group of consumers who would choose a hotel based on a billboard advertising or a printed catalog, who would call the hotel to make a reservation, and would ask to cut a key for them upon arrival. Therefore, hotels need to manage their efforts of technology adoption in such a way to serve the whole spectrum of customer groups.
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TRENDING THIS WEEK
Felicia Hyde

Curating a "Live-Work-Play" Experience Through Flexible Design

From travelers to renters, modern consumers are in search of accommodation that provides the convenience, connection and customization of a "live-work-play" environment. Research shows that this lifestyle and desire for an all-inclusive experience is longer a trend but an expectation. While shaking up many industries, this concept is already transforming multifamily communities nationwide and developers are responding with designs infused with mixed-use design strategies, elements and spaces. The result: innovative and flexible designs that not only attract and boost consumers' experience but deliver optimal return on investment for multifamily owners and hoteliers alike.

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DAILY HEADLINES - Tuesday Jan 28, 2020
Business & Finance
RobertDouglas Advises Geolo Capital and JW Capital Partners on the $120,000,000 Sale of the Thompson Washington, D.C.
Construction & Development
Drury Hotels Is Developing Its First Property in the DISNEY SPRINGS® Resort Area of Orlando, Florida
Hotel Openings & Acquisitions
Xenia Hotels & Resorts Acquires Hyatt Regency Portland at The Oregon Convention Center for $190 Million
Hotel Openings & Acquisitions
The Unbound Collection by Hyatt Brand Debuts in the United Kingdom With Opening of Great Scotland Yard
Hotel Openings & Acquisitions
Xenia Hotels & Resorts Sells Marriott Griffin Gate Resort & Spa and Marriott Chicago at Medical District/UIC
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More from our online Library Archives...
Carlo Cisco

How Mobile Technology is Changing Hotel-Guest Communication and the Guest Experience

The advent and dramatic improvement of internet connectivity gave way to a plethora of new businesses and forever changed the way existing businesses and their customers connect. Smartphones have since given way to a new group of businesses and, in many cases, allowed for even deeper and more seamless connections between businesses and customers. As the technologies continue to improve and open platforms allow for consistent innovation by numerous companies, all industries are embracing these changes and continually looking for new ways to leverage them to improve their customer experience.
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Jason Brown

Casting Personal Content: The Next Big Thing in Hotel Rooms

What's the next big thing in a hotel room? For today's hotel guests, casting personal content from their smart device to the hotel TV is the “next big thing” in innovative technology. It's been proven to work, and better yet, it's been proven to be affordable. Today's hotel guests want their in-room entertainment to be as good or even better than their home experience. They want to watch their own content from all their devices, whether iOS or Android, and most importantly, they want it to be easy. It falls to the hoteliers to keep casting as simple as possible.
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Alastair Cush

How Mobile Access Implementation Changed the Hotel Industry

A growing number of properties are implementing mobile access guest room locking systems and the apps that support them. Many chain standards mandate mobile access and independents are joining the trend. What few operators understand is that mobile access implementation has changed not only every aspect of hotel door locks but also many other areas of hospitality operations. More people are actively involved in the decision making process for hotel locks than before. Mobile access has integrated the lock process with numerous property and chain departments from sales to guest loyalty and brand marketing. The original purpose of improving guest door locks was exclusively loss prevention and security.
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February 2020:
Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.


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