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Cybersecurity Checklist : 12 Security Risks Hotels Must Address
By Mark Melodia, Partner - Data Strategy, Security & Privacy, Holland & Knight
The hospitality sector relies heavily on service providers and supply chains. Cybersecurity risk management and data privacy considerations are increasingly a critical factor in those relationships, both to deter poor vendor practices as well as to mitigate exposure in the event of a cyber incident. This article explains how cybersecurity is a risk management function that can be applied to all aspects of a vendor relationship, along with overarching practices for such relationships. The article focuses on cybersecurity considerations in vendor contracts and offers a practical "cybersecurity checklist" that can be used to vet contracts and ensure that cybersecurity and related considerations are being tended to.
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| TRENDING THIS WEEK |
Hotel Risk Management, Knowledge Management and Talent Management: Linking Them for Success
By Mostafa Sayyadi, Management Consultant, The Change Leader Consulting Inc
Hotel executives realize that knowledge is the most strategic factor for empowering the capabilities of a hotel and improving its competitive advantage in the marketplace. Knowledge is shared and synthesized with an aim to providing higher quality services. However, this is still not enough for hotel executives because knowledge is quite elusive and is changing on a day-to-day basis with discontinued services and the ever changing vast array of environmental issues. The key is for hotel executives to integrate risk management, knowledge management and talent management within hotels so that information can be found and used instantaneously.
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DAILY HEADLINES - Monday Dec 9, 2019 |
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More from our online Library Archives... |
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More Than Just Hot 'Air': A Legal View Of Short-Term Home-Sharing
By William A. Brewer, Founding Partner, Brewer, Attorneys & Counselors
For the last decade, home-sharing services have disrupted segments of the hotel industry, threatening to flip the script on market-supply. Airbnb and other online platforms are poised for further growth, particularly within the super-luxury segment. Their emergence has pitted global hotel chains against homeowners, as well as major metropolitan cities against multi-billion-dollar tech interests. An analysis of market and legal issues surrounding short-term home-sharing reveals its sound legal footing. The need for market-players to adapt to the continued presence of these services, as well as the important role of attorneys well-versed in this debate, is brought into focus.
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Key Considerations When Acquiring a Liquor-Licensed Hotel Business
By Michael B. Newman, Partner, Holland & Knight
Imagine you are a hotel executive for a large, regional hotel chain and on the brink of closing a significant transaction for the purchase of another hotel chain with locations throughout the United States. You receive a frantic telephone call from the general manager of your outside management company. “Is the seller prepared to make the requisite change of control notifications for the alcohol beverage licenses with the various state and local alcohol beverage agencies?” This is the type of question that is best planned for in advance of any merger or acquisition transaction involving an alcohol beverage-licensed hotel business. An analysis of this question will be covered in this article.
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Legal Implications of Hotel Brand Proliferation
By Justin Thompson, Real Estate Partner, Nixon Peabody, LLP Los Angeles
There is no denying the importance of a brand in the context of hotels. Branded hotels make up approximately 70% of the total rooms in the United States hotel system and are predicted to grow to 80% in the next 10 years. The somewhat recent explosion in new brands from existing hotel companies can be seen as significantly contributing to this growth. In the past 35 years, the number of brands has quadrupled. In fact, brand proliferation has become so ubiquitous that the top seven hotel companies now account for 90 different hotel brands. A discussion follows of some of the more salient legal issues that the recent explosion in hotel brands has produced.
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January 2020: |
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Mobile Technology: Meeting Tech Expectations |
What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.
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Hotel Law: A Labor Crisis and Cyber Security
