Library Archives

Kristi Dickinson

Leading a business in the era of COVID-19 is a brave new frontier for even the most seasoned executive. Particularly so if your career has been in one of the hardest hit industries such as ours. Success requires the kind of resiliency, perspective and endurance which can only be achieved through great physical, mental and emotional strength training. READ MORE

Janet Wright

Hundred-year floods, hurricanes, wildfires and snowstorms seem to be increasing in frequency. After the wildfires we've seen out West, the hurricanes that have plagued the Southeast and the derechos and blizzards that have hammered the Northeast and Midwest, hoteliers have realized that preparation is key. But what are best practices in terms of disaster planning? Let's take a look! READ MORE

Justin Taillon

Based on Cyber HITEC's 2020 keynote session of the same title, this article investigates an emerging trend in management strategy: customer service. What do you think of when you hear the term hospitality customer service? Do you perhaps recognize a front desk agent, server, or valet parking attendant face-to-face with a customer? Customer service is much more than these examples though. READ MORE

Graeme Labe

Time spent in nature elevates moods and lifts spirits. The problem is, as humans, we spend 93 percent of our time indoors, separated from nature. What does that mean for hospitality architecture and design if being outdoors can enhance even the most mundane human activities? We pull the natural world into the built hotel environment! READ MORE

Maryann Prestia

The number one priority of a hotelier is the health, safety and well-being of both their guests and employees, but maintenance risks abound both inside and outside of hotels. Distinguished Programs' vice president and hospitality program manager Maryann Prestia examines these risks, as well as what causes them, and offers best practices for taking a proactive approach to hotel maintenance. READ MORE

Mark Ricketts

The future of our industry will rely on the quality of our next generation of hospitality leadership, whose skill sets and attitudes are being forged right now in perhaps unseen ways. This article will consider some of these factors and the responsibility of today's hospitality leaders in developing and attracting these future leaders to our industry. READ MORE

Steven Schumacher

Hotels across the country are at a crossroads, struggling to effectively communicate with consumers during the pandemic that's presented challenges like none before. Drawing from more than a decade of experience, Steven Schumacher, Discover Dunwoody's executive director and director of sales, shares insight on the benefits of destination marketing and how a shift in strategy can make the difference in attracting travelers. READ MORE

Martha Weidmann

Art is extremely important to the success of hospitality industry projects. An art experience, anchored in a clearly articulated vision and tied deeply to your brand, can set your hotel apart from the competition. Here, we highlight three actionable ways to not only begin the art curation process, but elevate your hotel experience through immersive art. READ MORE

Kirby Payne, CHA

The hospitality industry loses too much talented staff to other industries due to low pay, demanding hours, and inadequate support. The assumption is that the low pay, demanding hours, and inadequate support aren't enough of a detriment to drive them from an industry that they love. While that scenario is true for many, it means that we also lose too many people with incredible potential. READ MORE

Euan McGlashan

Now, more than ever, the hospitality industry will need to capture global travelers and rewards members not previously accessible via internal sales & marketing efforts. Owners are looking to international brands to help bring them back to life; especially in emerging markets where local brands and independents all fight for market share. Valor Hospitality Founder & CEO Euan McGlashan, shares lessons for companies entering the global space. READ MORE

Hicham Jaddoud

In an era characterized by the constant change in consumer behavior and decision making, as a result of several demographic and psychographic variables, revenue management is becoming critical to the success of a restaurateur. F&B professionals need to think beyond just Average Check and Labor Cost to Revenue Ratio, and explore additional indicators such as RevPASH and Unconstrained Demand Assessment. READ MORE

Andrea Stokes

It's all about the guests. That's the thinking every hotel owner and hotel operator should have in mind all day, every day. COVID and the ensuing economic strife have made that more difficult. Hotels have pressed the pause button in a variety of ways, including capital improvements. At the same time, they are experiencing reduced occupancy rates. Their challenges are immense, but so are the opportunities. READ MORE

Mark Namdar

In the past few months alone, the pandemic has unleashed its new norm for us, forcing properties such as AC Hotel Washington DC Convention Center to adjust to these new beginnings as we open its doors. With concerts, events and conference meetings postponed and cancelled nationwide, it has caused a dramatic decrease in urban travel. It is up to us, as operators, to instill that confidence or we will continue to see weak demand. READ MORE

Mark Heymann

A common misconception among many hoteliers is that investing in labor management when business is slow won't lead to solid ROIs. But in reality, sophisticated labor management systems leverage advanced technology and artificial intelligence to produce results far greater than any manual process can. Amidst record low occupancy levels and ongoing volatility caused by the COVID-19 pandemic, now is the time for hospitality organizations to re-examine this option. READ MORE

Laurence Bernstein

Building back a better Humpty Dumpty requires design and branding in the broadest sense of the words. Design as we think of it these days is more than the development of the interior design of the project. Today, design includes a selection of a vast array of amenities and systems requiring a deep understanding of how the guest will relate to the facility in order to experience the brand as intended. READ MORE

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