Impactful Actions Hotel Executives Can Do to Increase Employee Engagement
By Mostafa Sayyadi Management Consultant, The Change Leader Consulting Inc | March 22, 2020
There are many academic studies that focus on the organizational and managerial factors that drive knowledge management and business performance. Employee engagement is one such area that plays a critical role and is a strategic prerequisite for business success in today's knowledge-based economy. In this article, I place a new emphasis on employee engagement, because of its strategic importance at all levels of the hotels.
Employee engagement can enable hotels to create and implement innovations timely as they operate and compete in global markets. This article contributes to employee engagement by developing a more comprehensive understanding of the relationships between servant leadership, employee engagement, knowledge management and business performance.
Why Servant Leadership Really Works for Employee Engagement?
Greenleaf introduced the term 'servant leadership' into the business literature for the first time and caused some controversy in the corporate boardroom while added some value among the religious clergy. Servant leadership came out of his work experiences at organizations such as MIT and the influence of Hermann Hesse's Journey to the East. Greenleaf largely gained his insights through the central character of 'Leo,' who becomes a servant leader and speaks about the Law of Service.
Servant leaders are those leaders who turn the organizational chart upside down, putting the customers at the top. Servant leadership can be clearly seen as rooted in the clerical leadership perspective in that Christ's leadership when Greenleaf says that the words "service," "to serve" and "servant" occur over 1300 times in the revised version of the St. James bible.
Servant leadership highlights Jesus as an ultimate example of a servant leader, and suggests applying the leadership insights that Jesus gives us within organizations. Scholars concentrate on the characteristics of a servant leader, and recommend ten fundamental characteristics: listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community.