Disaster Resilience in New Zealand Hotels
Third in a four part series exploring disaster resilience in the hotel sector
By Nancy Brown PhD Emergency Management, Joint Centre for Disaster Research | August 04, 2019
The first two articles in this series defined resilience in the hotel context and outlined a framework describing predictors of resilience for hotels. This article builds on these, using that information to develop an understanding of the resilience factors for hotels in two New Zealand tourist destinations.
General Managers at all hotels in the two destinations were invited to participate in a survey of resilience predictors. Staff were also invited to participate. Approximately 70% of hotel general managers responded to all or part of the survey and in some locations staff views were also collected. This exploratory study offers an opportunity to see how hotels can measure their resilience using the Disaster Resilience Framework for Hotels (DRFH) predictors.
The hotels surveyed had resilience predictors in all areas and through use of the framework focus points for increased resilience were uncovered. The following discussion provides an executive summary and overview of the survey findings. A detailed discussion of findings and recommendations can be found here in the article by Nancy A. Brown, Caroline Orchiston, Jane E. Rovins, Shirley Feldmann-Jensen, and David Johnston.
The Capital Perspective of Resilience
Article two in this series described the DRFH predictors of hotel resilience. The following Figure 1 is an illustration of that framework. Surveys had questions designed to reveal the presence of predictors at specific properties. This executive summary will highlight important findings and discuss strength and gaps in resilience for the studied hotels.