The Impact of Training on Your Bottom Line
By Ken Edwards Owner and CEO, HMBookstore and Tristar Hotel Group | September 25, 2016
Training is an important aspect in every hotel as it is the basis for cultivating superior guest service, maintaining costs, retaining employees and increasing profitability. While some owners and operators may question the return on investment (ROI) of training, the effects of not placing importance on consistent, ongoing staff training can be far greater over the long run. Preparing employees for situations, outlining role responsibilities and explaining how they are important in overall success can lead to happier employees, alleviate misunderstandings, skirt potential issues and result in better guest experience. That leaves more time for staying focused and creating a positive guest experience.
Select a Training Method to Meet Your Property's Needs
The good news about staff training is there are different methods to embrace for achieving your property goals. What often occurs is training becomes a mixture of solutions.
Hotel owners and operators may utilize outside speakers to visit a property ranging from brand representatives, motivational speakers to notable local personalities.