The Do's of High Speed Internet Access
By Scott Morrison Director of Marketing, Deep Blue Communications | April 10, 2016
Excellent High Speed Internet Access (HSIA) is no longer a luxury, it is a necessity. From busy business travelers to family vacationers on the go, the ability to have anywhere, anytime access to the Internet from any device can make or break a visit to your property. Properties must meet the needs of today's guests while anticipating network capacity requirements for the next 10-15 years, which some experts predict may top 10 gigabits per second. But it isn't only capacity hotels need to worry about. Crowding can also slow network speeds to a grinding halt. The proliferation of devices can strain even the most robust network. So how can you make sure your property does HSIA right?
The International Data Corporation (IDC) estimates that 3.2 billion people, or 44% of the world's population, will have access to the Internet in 2016. Of this number, more than 2 billion people will access the Internet using their mobile devices. Of all the amenities hotels offer, reliable HSIA is quickly surpassing fully stocked minibars, hot breakfast and high-end toiletries as the de facto standard of a great travel experience.
Properties across the globe should be looking at their current HSIA service and ensuring it can handle the rising demand. The following strategies can boost your capacity and keep your guests surfing and streaming throughout their stay - increasing their satisfaction and boosting your reputation.
1. Use an Approved HSIA Vendor with U.S. Based Helpdesk and Support Contract
Relieve the IT burden from your staff so that you can concentrate on doing what you do best, serving your guests. Work with a vendor who can meet specifications for your brand compliance right from the beginning in order to save time, money and hassle. Ensuring your property's network is covered with 24x7x365 guest support is critical to uptime - protecting your property with support contracts that include U.S.-based support can peace of mind that any issues are being managed in real time.
2. Prepare for Wi-Fi Poolside and on the Beach