A Wake Up Call for Greater Employee Engagement
By Marcus Nicolls Senior Vice President and Business Unit President, Partners in Leadership (PIL) | August 23, 2015
Co-authored by Mattson Newell, Area VP & Leadership Consultant, Partners In Leadership
Too many leaders rush to the idea that just one more perk, one more raise or one more break-room game table would boost employee engagement. This thinking is flawed-that "more" might produce a bump in engagement scores. Reality check, here. These quick-hit, feel-good tactics do not produce long-term, sustainable engagement.
With the latest Gallup data revealing that employee engagement scores are currently less than 32%-worse still, nearly 1 in 5 acknowledge that they are "actively disengaged"-there has never been greater urgency and need for leaders everywhere to think and act differently in order to engage their people.
As a leader in the hospitality industry, what are your plans to stir up positive employee engagement in your organization?
Many leaders hurry to entertain their employees in an effort to engage them-with incentives ("bribes" for the cynical among us). Of course, the traditional application of pay, time-off, and annual bonuses remain in the bullpen of important offerings, but it doesn't stop there. In the same way many regularly tune up their frequent guest programs, most of us feel the need to continually spruce up employee programs as well. And so we introduce new incentives with the belief that these will interest, engage, and retain employees.