Unique Ways Hotel Business Centers Keep Tech-Savvy Guests Plugged In
By Saeed Kazmi Chairman & CEO, Vertical Systems, Inc. | September 30, 2012
Today's travelers want their hotel to be a haven from the outside world, while also providing the ability to stay in touch with that world. That's why hoteliers are refining, refreshing, and reinterpreting the traditional business center – in look, in location, and in services.
So who exactly are these travelers and what are they looking for?
Hotel guests can be classified into three broad categories:
- Boomers – who were born between 1943 and 1960
- Generation X – who were born between 1961 and 1981
- Generation Y, or Millennials – who were born after 1981
We could discuss the differences between these generations at length, but our purpose here is relatively narrow so we will confine our discussion to the characteristics which are relevant to us as hotel owners and operators – namely how these age groups work, socialize, and use technology to communicate.