Signals That Your Most Valued Employees Are Not Just Poachable, But Interested In Being Poached
By Lonnie Giamela Partner, Fisher & Phillips, LLP | April 29, 2012
Hotels consistently struggle with the inability to discipline and terminate poor performers due to legal and/or business considerations. Concerns over potential litigation, costs surrounding searching for and training a new employee and the unknown of how a future employee may acclimate into the work environment hinder a hotel's operations and adversely affect its employee relations by keeping employees who decrease production and negatively impact employee morale. These concerns were managed in good economic times as hotels were able to incur employee transition costs and have larger administrative staffs that could properly document and discipline poorly performing employees. More challenging economic times and a more litigious society, however, have caused these types of concerns to expand exponentially over the past five years.
These struggles have put an ever increasing importance on a hotel's desire and need to both retain its most valued employees and ensure that competitors are not poaching them away. Hotels across the country, hampered by the current economic climate, are prioritizing the recruitment of stellar employees who may increase or provide alternative ways to generate revenue. Recruitment is not limited to upper-level management, executive chefs and top salespeople. Quite the contrary, trends in the industry reveal that highly regarded mid-level management, lead employees, concierges and sous chefs are the most sought after employees.
Opportunities for promotions, increases in pay, expanded responsibilities and additional benefits entice employees to transition to his/her current employer's competitor. Hotels therefore face a challenge greater than how to get rid of poorly performing employees: How do hotels preserve their most valued employees and identify whether they are being poached?
Identifying Whether Your Valued Employees Are Poachable
Hotels can conduct internal operational audits into the following factors to determine whether they are more at risk of having their most valued employees poached:
1) Is Employee Morale Down?
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