Hotel Franchising: 'Well Done' Is Better Than 'Well Said'
By Steven Belmonte CEO, Vimana Franchise Systems LLC | October 28, 2008
But some of the less known phrases are the ones that can perhaps teach us the best lessons if we relate them to the world of hotel franchising. In particular, two Ben Franklin quotes come to mind: "Well done is better than well said," and "A countryman [or hotelier for our purposes] between two lawyers is like a fish between two cats."
Think about those two statements for a moment.
Well Done vs. Well Said
As many in the industry know, I am not short on words. I truly enjoy conversing based on 30 years of hotel experience with friends and industry colleagues at brand conferences and other industry events. But success and respect do not come from what you say, but rather from what you do - and more importantly, what you do well.
Over the past 30 years, I've served as an owner/operator, franchisee, franchisor, brand President/CEO, and head of one of the largest hotel management companies. So what . . . so have many other people.
What if I tell you that I built my successful hospitality career with no formal education-starting in this industry as a desk clerk and working my way to President of Ramada, one of the most recognized hotel brands in the industry and a company that doubled in size under my direction? What if I tell you that I've mentored and motivated many employees and colleagues . . . That I've helped hotel owners to improve their franchisor relationships and negotiate solid contracts to ensure success. . .That I've mediated win/win outcomes for owners who were in jeopardy of losing their franchise . . . And that I've received the Humanitas Award for my work with Childreach, which helps to build medical facilities, schools, youth centers and housing in third-world developing countries across the globe.