Editorial Board   Guest Author

Mr. Advani

Nikheel Advani

Chief Operating Officer & Principal, Grace Bay Resorts

Internationally recognized as one of the industry's most distinguished hoteliers, Nikheel Advani, Chief Operating Officer and Principal of Grace Bay Resorts, has established his reputation for hands-on management with more than 24 years of experience. In his role as Chief Operating Officer for Grace Bay Resorts, Mr. Advani oversees the operation of Grace Bay Club, the company's flagship resort, West Bay Club, The Residences at Grace Bay and The Dunes. He is also actively involved in the acquisition of new Grace Bay Resorts in the Caribbean and Latin America. Over the past decade, Mr. Advani has played an integral role in the resort's overall growth. He served as the top operational executive in the expansion and renovation of Grace Bay Club as it evolved from a $14 million, 21-room boutique hotel to a full-service luxury resort boasting 82 suites and residences now valued at over $250 million. He is also responsible for the acquisition and repositioning of West Bay Club, an idyllic resort located three miles from Grace Bay Club. Training and mentoring staff at Grace Bay Resorts is a priority for Mr. Advani who founded Grace Bay Club Hotel School. The school, a first of its kind in Turks & Caicos, is designed to train local hospitality staff in productivity and service. The school employs an experiential learning model with courses in table service, wine and customer communication. Prior to joining Grace Bay Club, Mr. Advani served as Hotel Manager at the renowned Raffles Hotel Singapore and led the Food & Beverage program for the entire Asia Pacific region. Additionally, Mr. Advani spent seven years with Ritz‐Carlton Hotels internationally where he specialized in hotel openings and operations, moving within the organization from Food & Beverage Manager to Executive Assistant Manager in Ritz‐Carlton properties spanning from Singapore to New York City. Highly respected with the hospitality industry, Mr. Advani has received numerous awards over the course of his career including two most recently from Island Destinations; 'Ultimate Hotelier of the Year' in 2012 and 'Ultimate Culinary Innovation' in 2014. Grace Bay Club is a member of the prestigious Leading Hotels of the World, where Mr. Advani is currently a member of the Global Marketing Advisory Committee. Mr. Advani has also sat on the board of the Turks and Caicos Hotel and Tourism Association for three years, and currently serves on the board of The Bodhi Tree Foundation, a non-profit organization charged with mobilizing support from travelers and the tourism industry to protect places and people around the globe. He also teaches at the renowned Cornell University School of Hotel Administration and the Les Roches International School of Hotel Management. Mr. Advani graduated from the University of Massachusetts at Amherst with an honors degree in Hotel, Restaurant and Travel Administration in addition to successfully completing the General Manager Program at Harvard Business School. A Singapore national, Mr. Advani is fluent in English and Mandarin and proficient in French and Hindi. Mr. Advani resides on the beautiful island of Providenciales, Turks & Caicos with his wife and daughter.

Mr. Advani can be contacted at 649-946-5050 or nikheel@gracebayresorts.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.