Editorial Board   Guest Author

Mr. Palleschi

Rob Palleschi

Global Head, Hilton Hotels & Resorts

Rob Palleschi has more than 25 years of hospitality experience and today leads the most recognized brand in the hospitality industry as global head, Hilton Hotels & Resorts. He oversees all aspects of Hilton Worldwide's flagship brand and leads a portfolio of more than 550 hotels and resorts across six continents. Mr. Palleschi's most recent appointment was global head, DoubleTree by Hilton where he was responsible for the strategic direction and vision of a fast-growing collection of upscale, full-service hotels and resorts. Also during his tenure with Hilton Worldwide, Mr. Palleschi served as vice president of product development and guest experience for Hilton Hotels & Resorts and vice president of brand performance for DoubleTree by Hilton. In these roles, Mr. Palleschi was one of the chief strategists for the development, implementation and enforcement of brand standards, owner relations and the quality assurance process for some of the most well-known, full-service hotels and resorts around the globe. Mr. Palleschi's experience within the hospitality industry also includes hotel operations and property management. In addition to his tenure at Hilton Worldwide, he worked for full-service hotel brands Sheraton, Hyatt, and Radisson hotels in a variety of markets from Dallas and Charlotte to Memphis and the San Francisco Bay Area. A native of Connecticut, Mr. Palleschi earned a Bachelor's Degree in Hospitality Management from Johnson & Wales University. A sports fan who is loyal to the New York Yankees and New York Giants, Palleschi is also an active advocate for animal rescues. He lives in Northern Virginia with his wife, Terri and enjoys spending time with his two daughters - Kristina and Lauren and their two dogs adopted from shelters and non-profit organizations.

Mr. Palleschi can be contacted at 888-370-0980 or rob.palleschi@hilton.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.