Editorial Board   

Ms. Shackelford

Ellen L. Shackelford

President, Connections Access Consulting Services, LLC (CACS)

As a person who has sustained a disability through injury, Ellen Shackelford is well aware of the many challenges people with disabilities face daily. She also knows people with disabilities are often overlooked in social situations and activities. As founder/president of Connections Access Consulting Services, LLC, she is dedicated to a service which will enhance the awareness and unconscious injustice of the aging population and Citizens with disabilities, so all will be included in social situations. Ellen's goal is to serve as an advocate by providing education through training and disability awareness programs necessary to address the importance of inclusion in an aging society. Previous employment at Insight Enterprises Inc. Peninsula Center for Independent Living has enlightened Ellen on the many facets of life the community was totally unaware in regards to people with disabilities. In addition, attendance at leadership programs: Partners In Policy Making, sponsored by Virginia Board for People with Disabilities; The Office of Special Education and Rehabilitative Services of the U.S. Department of Education Rocky Mount Technical Assistance & Consulting Center and Dan Hopkins & Associates, Inc. Ellen is active in the disability community and holds several leadership roles. She is the Vice Chairperson for the Hampton Mayors Committee for People with Disabilities, Chairperson for Accessibility; Victims Advocate (trainee) M.A.D.D.; Peninsula Literacy Council Tutor Volunteer. She is also a Member of other committees, such as: National Council on Independent Living (NCIL); Age and Abilities Expo 2007 (Secretary). Ellen has recently received 1st runner up in the Ms. Wheelchair Virginia Pageant held in Fishersville, Virginia. She lives in Hampton, Virginia and has a daughter in college and three grandchildren by her late son Jason R. Freeman.

Ms. Shackelford can be contacted at 757-827-0783 or ln@cacsllc.info

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.