Editorial Board   Guest Author

Mr. Brown

Tim Brown

Chief Executive Officer, Meeting Sites Resource

Tim Brown is Chief Executive Officer of Irvine, California based Meeting Sites Resource. MSR is a global strategic meeting management solutions organization with a 20 year track record of meeting excellence. This includes global hotel sourcing and custom contract negotiations, full service planning, online registration & housing, professional on-site staffing, Strategic Meeting Management (SMM) consulting & workshops and advanced meeting technology. Mr. Brown has spent his entire 35 year career in the meetings, convention and hospitality industries and has been both a planner and supplier. He has been in hotel sales, marketing and management and a business owner for 20 years. Mr. Brown contributes articles to industry trade publications and speaks at many industry events, including Meeting Professionals International (MPI), Professional Conference Management Association (PCMA), Financial & Insurance Conference Planners (FICP) and HSMAI Meet. He also designs and presents custom strategic education for meeting planning and procurement teams. Mr. Brown also consults with hotel sales and service teams on a multitude of Strategic Meetings Management (SMM) and customer service topics. Additionally, he and the MSR team conduct an annual meeting planner and hotelier Partners Forum to discuss industry issues, trends, challenges and solutions. The MSR Partners Forum is going on its 8th year. Mr. Brown has served on many Hotel and CVB Advisory Boards, has been President of two different MPI chapters. During his MPI OC Chapter year, he launched a Professional Meeting Management Certification Program at Cal State University of Fullerton, where the curriculum is in its 17th successful year. He also served on MPI's International Board of Directors and is a former Supplier of the Year. MSR is a recognition recipient of Meeting Professionals International's Golden Paragon Award, MPI's highest recognition for meeting excellence. Mr. Brown is a graduate of San Diego State University (SDSU) where he received his Bachelor of Science degree majoring in Marketing with a minor in Management.

Mr. Brown can be contacted at 949-250-7483 or tbrown@meetingsites.net

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.