Editorial Board   Guest Author

Ms. Mearns

Kate Mearns

Spa Director, The Spa of Colonial Williamsburg

Kate Mearns has spent the past 16 years sharing her beliefs that the spa experience should be primarily about one's wellness. Ms. Mearns' conviction fits perfectly within the philosophy upon which The Spa of Colonial Williamsburg was created - a continuum of wellness. With spa experiences based on historical wellness practices from the past five centuries and into today, the Spa relates the ongoing process of individual health through time, blending inspiration from colonial, African and American Indian wellness practices, and influencing subsequent generations. Ms. Mearns began her career in the industry more than a decade ago, when it was in its relative infancy, at the Coolfont Resort & Spa in West Virginia and later moved to Williamsburg, Virginia to open The Spa at the Kingsmill Resort. In her early days, she worked closely with one of the founding members of the International Spa Association (ISPA) and became involved with the distinguished organization. Ms. Mearns would ultimately serve on the Board of Directors, from 2001 - 2006, spending the last two years as Chairman. From her involvement with ISPA, Ms. Mearns has had various opportunities to represent the spa industry. She's been featured on the Travel Channel, spoken on spa trends and research in international locales such as Bangkok and Singapore, and has written numerous articles for spa and fitness industry publications. Working with and learning from others, especially on an international level, has been what inspires her to grow in her profession. Ms. Mearns believes that indigenous treatments will continue to grow in popularity in the future; something The Spa of Colonial Williamsburg has already incorporated into its menu.

Ms. Mearns can be contacted at 757-220-7720 or kmearns@cwf.org

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.