Editorial Board   

Mr. Miller

Michael Miller

Chief Technology Officer, EZYield, a TravelClick Company

Michael Miller is a technology innovator with over 20 years of experience in advanced solution development across a variety of industries and platforms. He joined EZYield, a TravelClick company, as part of the leadership team in October 2010 and is responsible for the development and global implementation of its advanced enterprise-level infrastructure. Under Mr. Miller's technical direction, EZYield expanded its leadership role beyond being the pioneer of the world's first automated channel management technology. Its groundbreaking software-as-a-service solution has quickly become the hotel connectivity standard for revenue managers around the world. EZYield solutions significantly improve the revenue potential of hotel properties by offering integrated connectivity solutions that boost revenue and increase efficiencies by streamlining connections between hotel systems and booking channels. Today, EZYield has become the undisputed leader in integrated connectivity solutions for hotels, serving 4,000 hotels in 96 countries. Prior to his work with EZYield, Mr. Miller developed game changing products and applications for a range of world-class organizations. As a former senior engineer for the Walt Disney World Company in the 1990s, he is best known as one of the inventors of the Disney FastPass, a revolutionary queuing technology that has since become a staple at Disney theme parks around the world. He was also on the founding team of Leap Frog International, a popular line of interactive educational products. As an entrepreneur, he developed firmware that is currently used in U.S. military radar systems. Immediately prior to joining EZYield, Mr. Miller served as director of corporate IT for Compass Knowledge Group, a firm that provides sales and marketing services to nonprofit universities. Throughout his career, he delivers strategic innovation that helps companies achieve new levels of competitive advantage and customer service. Mr. Miller has a Bachelor's of Science degree in Electrical Engineering from Lehigh University.

Mr. Miller can be contacted at mimiller@travelclick.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.