Editorial Board   

Ms. Carson

LeJane Carson

Principal, Carson Stoga Communications

LeJane Carson is a principal with Carson Stoga Communications, a Chicago-area public relations and marketing communications firm known for its expertise in the consumer products, hospitality and tourism industries, as well as for its innovative, results-oriented programs and strategies. The firm is committed to developing and executing personalized, integrated communication programs for its diverse client roster, which includes boutique hotels, golf and spa resorts, restaurants, consumer products, architects and interior designers. Ms. Carson received a Bachelor of Arts degree in telecommunications from the University of Kentucky and a Master of Science in broadcast journalism from Northwestern University's Medill School of Journalism.

Ms. Carson can be contacted at 847-884-0000 or lejane@carsonstoga.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.