Editorial Board   Guest Author

Mr. Roman

Anthony C. Roman

CEO, Roman & Associates

Anthony C. Roman is CEO of Roman and Associates, a global insurance and corporate investigation, risk management, and security consulting firm. He is a frequent contributor to CNN, MSNBC, CNN International, Associated Press, New York Times, Crain's New York Business, and New York Newsday. He is the software designer of WEB TRAC, a claims, legal, risk management and security intelligent software program. You can follow him @RomanSearch.com, Twitter and Facebook. He may be reached at aroman@romansearch.com. Mr. Roman has performed investigations throughout the United States, Europe, the Caribbean, South America and Chile. He has 35 years investigating criminal, corporate, insurance fraud and technical cases. The Roman & Associates management team is comprised of attorney investigators, former United States Justice Department special agents and former investigative journalists. Early in his career Mr. Roman was a member of the executive protection team for Harry and Leona Helmsley. His responsibilities for the Helmsley-Spear Corporation also included securing residential and corporate facilities, investigating major boutique hotel and corporate thefts, and internal malfeasance. Mr. Roman has worked for the insurance industry specializing in technical investigation which includes such areas as medical malpractice, environmental pollution and construction defects. He has also conducted major studies of metropolitan hospitals medical/surgical policies and procedures, uncovering and correcting deficiencies, which were likely to lead to medical/surgical incidents resulting in malpractice litigation. Mr. Roman has specialized in investigating multimillion dollar commercial burglaries including major art thefts, high value warehouse inventory burglaries and corporate internal malfeasance. He works to design policy and procedures for companies in the Fortune 500 group to deter organized crime infiltration of executive level positions. Other services that his company provides include high level security system audits, liability risk management, premise anti-theft measures and devising tractor trailer anti-hijacking procedures. In addition, he is a qualified commercial corporate pilot and flight instructor. Mr. Roman is a prolific inventor and is in the process of patenting five inventions including a software driven life-saving device and an anti-kidnapping device. He has been an Adjunct Instructor at the State University of NY Aerospace Department and is a former Human Rights Commissioner.

Mr. Roman can be contacted at aroman@romansearch.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.