Editorial Board   

Ms. Willis

Kalen Willis

Senior Interior Designer, Hatchett Hospitality

At Hatchett Hospitality, Kalen Willis specializes in interior design for the hotel industry, with responsibility for project design, pricing, and management. She works with franchisers and franchisees on a wide variety of hotel brands, styles, and themes - from economy to luxury, from resort to business conference, and from traditional to modern. Her approach to the design of a project is driven by the target audience and by the end-use of the space. She believes that beautiful surroundings enhance our state of mind and enrich our lives. Typically, Ms. Willis finds a signature piece that makes a statement and then builds around it - but she always remains flexible in her philosophy and her strategy because her only rule for design is that there are no rules. Away from the office, Ms. Willis volunteers with a variety of groups including Relay for Life, Habitat for Humanity, animal shelters, and after school programs for children with special needs. Whether on the job or in the community, Kalen Willis lives her belief that it's a blessing to have the opportunity to make someone else's day a little bit better. A native of Carrollton, Texas, Ms. Willis earned a bachelor of interior design degree at Texas Tech University in Lubbock and is an allied member of the American Society of Interior Designers (ASID). She was a NEWH (The Network of the Hospitality Industry) scholarship award winner and is now a member this group.

Ms. Willis can be contacted at 866-783-5980 or kalen.willis@hatchetthospitality.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.