Editorial Board   Guest Author

Ms. Walzak

Dawn Walzak

First Vice President, Tishman Hotel Corporation

Dawn Walzak is First Vice President of Tishman Hotel Corporation (THC) in Orlando, Florida. As a respected sales professional with over twenty years of Hospitality Industry experience, Ms. Walzak has also held Sales Management positions with Westin Hotels & Resorts and Hyatt Hotels and Resorts. Her strong selling skills, awareness of the overall sales process, technology, savvy and passion for success has resulted in numerous awards. Dawn was also recognized for her leadership in the hospitality industry by being elected as the youngest President of the Hospitality Sales and Marketing Association International in 1997, the largest sales and marketing association in the world with over 4,000 members, and was named one of the 1997 Top 100 Rising Stars in the hospitality business by Travel Agent Magazine, recipient of Florida International University School of Hospitality Management 1999 Alumni of the Year award and was recently named as one of Travel Weekly's "Forty under Forty - the leaders who represent the 'next generation' of travel". Ms. Walzak joined Hyatt Hotels and Resorts as a Corporate Trainee after graduation from Florida International University with a Bachelor of Science in Hospitality Management. During her five years with Hyatt Hotels and Resorts she held a succession of sales and marketing positions in several locations. After joining the Westin Mission Hills Resort in 1992, Ms. Walzak continued to break sales records and produced significant market growth. Since joining THC in 1998, she has assisted in the renovation, reposition and re-flagging of the Four Points Sheraton Hotel at Los Angeles International Airport, which completed its first year of operation at 97% occupancy. She has worked on numerous acquisitions and has been able to immediately increase occupancies through non-traditional markets. Her specialties include electronic commerce, public relations exposure, revenue management, and maximization of brand. In October 2002 she completed the opening of the new $330 million Westin New York at Times Square and now oversees a select portfolio of hotels for Tishman. In 2004, Ms. Walzak completed her Masters Degree in Hospitality Management, graduating with Magna Cum Laude honors, from Florida International University. As a First Vice President at THC, her responsibilities include overseeing the marketing, sales functions and performance of select THC owned and/or managed hotels. She also supervises corporate projects involving training, research and market analysis.

Ms. Walzak can be contacted at 407-934-1755 or dwalzak@tishman.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.