Editorial Board   Guest Author

Ms. Hamilton

Kaaren Hamilton

VP, Global Sales, RLH Corporation

Kaaren Hamilton, CMP, CMM is Vice President of Global Sales for RLH Corporation (Red Lion Hotels), in this role for the last 2 years, Ms. Hamilton leads the entire sales organization for all segments of the business. She works closely with revenue management, marketing, and operations, ensuring RLHC reach its ambitious growth goals.

Previous Ms. Hamilton was the Vice President, Global Sales for Carlson Rezidor Hotels from 2007 through 2018. In this position, she led the North American based global sales organization.

A career hotelier, Ms. Hamilton had a long hotel property career prior to moving to the corporate organization. An active member of MPI she is serving a 3-year term on the International Board of Directors. As well, she is the Chair of HSMAI's Sales Advisory Board.

A frequent participant in industry forums, panels, and committees. Ms. Hamilton began her career with Trusthouse Forte hotels in London, England completing a 2-year training course in some of the city's most luxurious hotels. She is a Bachelor of Science graduate of the school of Management Studies, University of Surrey in Guildford, England.

Please visit http://www.redlion.com for more information.

Ms. Hamilton can be contacted at +1 908-448-7804 or kaaren.hamilton@rlhco.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.