Editorial Board   Guest Author

Mr. Gunewardane

Ranjit Gunewardane

Vice President, Hotel Solutions Partnership

Ranjit Gunewardane Vice President of Hotel Solutions Partnership.  He brings unique cross border experience and a broad range of multi-disciplinary skills to play in advising clients on all aspects of Hotel Systems Automation and Digital Transformation.

With over 35 years of experience as an hotelier, Mr. Gunewardane has worked with luxury hotel brands InterContinental Hotels Group and Kempinski developing designs for luxury hotels and Royal Guest Palaces in Asia, Middle East and Africa, through innovation, creativity and change. He has worked with passion and flare throughout his 35 years' experience in the hotel industry, whether as Area Director of Engineering, Middle East and Africa with InterContinental Hotels Group (IHG) or Executive Director of Engineering with Kempinski. While responsible for the Facility Management activities of 64 IHG-managed hotels and eight Royal Guest Palaces in the Middle East and Africa region, he ensured the efficient operation and maintenance of the assets by applying state-of-the art Planned Preventive Maintenance programs and providing exceptional guidance on standards of Fire and Life Safety. The benefits of a detailed, comprehensive Energy Management and Conservation program implemented in all properties were many and included commendable savings, reduced capital costs from economies of scale, and increased environmental benefits.

He was registered a Chartered Engineer by The Engineering Council, United Kingdom in July 1989, and thereafter made a Fellow of the Institution of Mechanical Engineers, United Kingdom in October 1999 (C.Eng.F.I.Mech.E). He is an active member of the Construction Specification Institute, USA, American Society of Heating Refrigeration and Air-Conditioning Engineers, USA, National Fire Protection Association, USA, and the Association of Energy Engineers, USA.

Please visit http://www.hotelsolutionspartnership.com for more information.

Mr. Gunewardane can be contacted at +1 617-595-3114 or ranjitgunewardane@hotelsolutionspartnership.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.