Editorial Board   Guest Author

Mr. Pfister

Hans Pfister

Owner, Cayuga Collection

In 1994, Hans Pfister and Andrea Bonilla created Cayuga Hospitality with the goal to blend true luxury travel with practices that are both environmentally friendly and beneficial to the local communities. A graduate of the Cornell University Hotel School and dedicated ecotourism professional, Mr. Pfister manages eight award-winning, sustainable luxury hotels in Costa Rica, Panama & Nicaragua.

They are all tucked away in the most incredible corners, committed to protect and preserve the communities and ecosystems that surround them. What really makes them unique is their mission to achieve the ultimate symbiosis of sustainability and luxury. Many companies across the world do luxury hospitality well. Some are great at sustainability. But Cayuga Hospitality pulls off the perfect synergy between the two. At all of Cayuga's properties, a complimentary back of the house tour is offered to give guests a true behind-the-scenes look at their sustainable operations.

Their teams of over 450 staff, including top management, are entirely local and they always offer career paths for line-level employees to work their way up the ranks. All Cayuga properties have a strong focus on local and collectively protect over 1500 acres of rainforest. 

Under Mr. Pfister's direction, the luxury hospitality group has earned various awards and recognition including a National Geographic World Legacy Award in 2017, a Travel + Leisure Global Vision Award, two Conde Nast Traveler World Saver Awards for Small Hotel Chains and also for Poverty Relief Efforts and was also winner in the Americas in the 2019 Green Hotelier Awards. In addition to the many awards, one of the Collection's esteemed properties is also a member of the National Geographic Unique Lodges of the World, and another has been accepted into Virtuoso®'s exclusive portfolio of luxury travel partners.  

Please visit http://www.cayugacollection.com for more information.

Mr. Pfister can be contacted at +506 40400430 or hans@cayugaonline.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.