Editorial Board   Guest Author

Mr. Bowie

Steve Bowie

General Manager On-Premises Laundry, Alliance Laundry Systems

Steve Bowie is general manager of on-premises laundry at Alliance Laundry Systems. Mr. Bowie is responsible for managing the overall North American on-premises business, which includes the UniMac, Speed Queen and Huebsch brands. Alliance Laundry Systems is the world leader in the manufacture of commercial laundry equipment. Mr. Bowie has two years of commercial laundry equipment experience as well as a total of 23 years of commercial cleaning equipment experience supporting a variety of markets, such as, hospitality, spas and athletic facilities to fire departments, hospitals and long-term care facilities. 

Helping customers minimize their operational costs while improving their overall cleaning process. Mr. Bowie has a passion for assisting hotel general managers and laundry managers to gain a better understanding of their laundry operating costs and how to leverage technology to gather data that drives improved performance. His focus has been rooted in the concept that you can't improve what you can't measure. For years, the laundry room has been the only part of the hotel operation that hasn't provided a daily report to general managers on the productivity/costs.

Mr. Bowie has been educating managers on the need to get a better handle on costs and available resources to match staffing etc. to the ebb and flow of the property's occupancy rates. In addition, he has served as a thought leader on the subject of laundry for a variety of publications, organizations and associations.

Please visit http://www.alliancels.com for more information.

Mr. Bowie can be contacted at +1 920-748-3121 or steve.bowie@alliancels.com

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.