Editorial Board   Guest Author

Mr. Khan

Shujaat Khan

Head Concierge, Capital Hilton Hotel

Shujaat Khan, Head Concierge of the Capital Hilton Hotel, was recently elected President of The Washington Area Concierge Association. An international concierge leader, Mr. Khan's life-long service to the concierge community is unequalled. His resume contains impressive posts including President of Les Clefs d'Or USA, UICH Zone Director of the Americas and he spent 22 years on Les Clefs d'Or USA's Board of Directors. Mr. Khan is currently the Chairperson of Strategic Partnerships for Les Clefs d'Or international.

Mr. Khan's dedication to hospitality excellence is demonstrated by his deep commitment to fostering growth and professionalism among Concierges. To help improve the service delivery of Caribbean hospitality professionals, in 2006, Mr. Khan partnered with Holly Stiel, of Thank You Very Much Inc., to create a Caribbean training program. Over 1,000 front-line staff were educated in The Art of The Concierge, delivered throughout the Caribbean. The class was also delivered in Washington DC, Miami and Los Angeles.

Mr. Khan's award winning service style earned him frequent accolades. He is a recipient of multiple professional awards, including Hospitality Star of the Year, from the Hotel Association of the District of Columbia, two Silver Plume Awards and Spirit of Pride Award from the Hilton Hotel Corporation.

Mr. Khan has initiated many philanthropic endeavors to assist local, national and international charities. His selfless fundraising efforts have raised thousands of dollars to provide assistance to victims of disasters and Concierges in need, through Les Clefs d'Or's Foundation of the Americas.

For fun, Mr. Khan had a cameo appearance with Clint Eastwood in the movie "Absolute Power." He also performed a short role in "Sheer Madness," at the Kennedy Center.

Please visit http://www.hilton.com for more information.

Mr. Khan can be contacted at +1 202-639-5712 or shujaat.khan@hilton.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.