Editorial Board   Guest Author

Ms. Devlin

Lisa Devlin

Attorney, Devlin Law Firm

Lisa Sommer Devlin has practiced law since 1984, and has concentrated in hospitality law for over 25 years. She negotiates contracts, provides legal training for sales staff and handles convention and meeting related litigation nationwide for major hotel companies, and many independent hotels.

In 2002, Ms. Devlin was named one of the 25 most influential people in the meeting industry by Meeting News magazine. In 2006, the magazine gave her the honor her again, stating: "More than anyone else, she is the legal voice for the industry."

She has served as a member of the Legal Advisory Counsel and on the Contracts panel for the APEX Initiative sponsored by the Convention Industry Council, and was President of the Academy of Hospitality Industry Attorneys 2012-2014. In 2015, Meetings and Conventions magazine included her in its "M&C's Top 25 Women in the Meeting Industry."

Ms. Devlin has published numerous articles on hospitality related topics, including being the primary drafter of the American Hotel & Lodging Association's meeting planner brochure, "Meeting in the Middle."

Ms. Devlin is a sought-after speaker and trainer. She has spoken at events sponsored by Meetings Professional International, Professional Convention Management Association, Exhibitor Show, Hotel Sales and Marketing Association International, Society of Government Meeting Planners, Conference Direct, Experient, Collinson Media (now Connect Meetings), Elite Meetings Alliance, and many others, and served as adjunct faculty for Arizona State University's Professional Meeting Manager's Partnership program. PCMA named her one of its "Best in Class" speakers for 2012.

The State Bar of Arizona has asked her to serve as faculty for many years at a number of its Continuing Legal Education seminars, including its Trial College and Professionalism events.

Ms. Devlin attended the University of Iowa where she received her B.S. in 1981 in Anthropology and Journalism with High Distinction, Phi Beta Kappa; and her Juris Doctor in 1984, also with High Distinction, and Order of the Coif.

Please visit http://www.devlinfirm.com for more information.

Ms. Devlin can be contacted at +1 602-522-2793 or lisa@devlinfirm.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.