Editorial Board   Guest Author

Ms. Pierce

Linda Pierce

Advocacy Leader, Gallagher Regional Claims

Linda Pierce leads Gallagher's Northwest/Southwest Region's team of claim advocates and collaborates with her counterparts in other regions across the United States with the shared goal of delivering the highest quality of claim services to clients.

Since Ms. Pierce joined Gallagher in 2007, she has utilized her experience in working on complex and disputed claims involving Employment Practices Liability, Directors & Officers, Professional Liability, Commercial Crime, Commercial General Liability, Property, as well as Cyber and Fraud. Additionally, Ms. Pierce consults with clients to develop strategic risk management programs.

Prior to joining Gallagher, Ms. Pierce worked in private practice as a litigation attorney and managed civil cases through trial and appeal. Ms. Pierce is a frequent speaker to professional organizations throughout the country, and spoke at conferences for the Professional Liability Underwriting Society (PLUS), the American Bar Association and others. In addition, she is on the Board of the local chapter of The Claims Litigation Management Alliance, a nonpartisan alliance of insurance companies, corporations, service providers and law firms. She has also authored several articles that has appeared in a variety of risk management publications, including CLM Magazine, Insurance Journal, and Smart Business Magazine. She has also written thought leadership pieces for Arthur J. Gallagher regarding topics like California Wage Laws and Sexual Harassment.

Ms. Pierce obtained a Bachelor of Arts in English from California State University, Northridge and a Juris Doctor from Southwestern University School of Law in Los Angeles. She is a member of the California State Bar Association and is a licensed insurance broker in California.


Please visit http://www.ajg.com for more information.

Ms. Pierce can be contacted at 630-773-3800 or linda_pierce@ajg.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.