Editorial Board   Guest Author

Ms. Glickman

Alexandra Glickman

Area Vice Chairman & Managing Director, Gallagher Real Estate & Hospitality Services

Alexandra Glickman has 34 years of experience in the commercial insurance arena. As Area Vice Chairman and Managing Director-Practice Leader of Gallagher Real Estate and Hospitality Services, Ms. Glickman's expertise is in developing and servicing clients who specialize in real estate development, acquisition, advisory, management and all aspects of ownership as well as all asset classes. She has an extensive experience in the Real Estate industry and has pioneered many real estate specific insurance products and services. Prior to joining Gallagher in 2001, she led Marsh's worldwide Real Estate and Hospitality Practice.

Ms. Glickman has been a featured speaker, instructor and contributor to numerous organizations and publications including the Practicing Law Institute, American College of Real Estate Lawyers, BOMA, NAREIM, NAIOP, ICSC, California State Bar Real Estate Section, CEB, CLE, national lenders' conferences, graduate schools and numerous law firms. She has been quoted in The New York Times, The Wall Street Journal, The Los Angeles Times, The Los Angeles Daily Journal, Business Insurance and Real Estate Southern California to name a few. In 2012, 2013 and 2014, Ms. Glickman was named by Real Estate Forum Magazine as one of the Nation's Top 50 “Women of Influence.”

Ms. Glickman's current and past professional and community involvement award recognition includes Board Member - USC Lusk Center for Real Estate, YMCA Metropolitan Los Angeles Board of Directors, Member - Real Estate Round Table and Homeland Security Task Force, City of Hope Real Estate & Construction Council - Board Member (Chair) among others.

Ms. Glickman is a graduate of University of California, Berkeley, and graduated from the School of Business Administration, USC as well as John F. Anderson Graduate School of Management - UCLA.

Please visit http://www.ajg.com for more information.

Ms. Glickman can be contacted at 818-539-1303 or alexandra_glickman@ajg.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.