Editorial Board   Guest Author

Ms. Moniz

Rachel Moniz

Executive Vice President of Operations, HEI Hotels & Resorts

Rachel Moniz is the Executive Vice President of Operations for HEI Hotels + Resorts, overseeing the hotel operating group to implement strategic plans, maximize operating performance and meet financial goals across HEI's portfolio.

Prior to this, Ms. Moniz was the Senior Vice President of Luxury, Lifestyle & Independent Brands & Food & Beverage at HEI Hotels & Resorts where she worked on several independently and soft branded properties to define the brand identity and positioning of the hotel within the market, leading the branding and marketing initiatives for all aspects of HEI's Independent Brands Portfolio, including: The Liberty, a Luxury Collection Hotel, Boston; The Gwen, a Luxury Collection Hotel, Chicago; Hotel Crescent Court (Dallas) The Whitley, A Luxury Collection Hotel, Atlanta Buckhead; Hotel Republic (San Diego); The Stoneleigh (Dallas); and Hotel Crescent Court (Dallas).

Via creative and compelling branding initiatives, Ms. Moniz promotes the luxury accommodations and attentive service, prime location and community relationships, unique story angles, and exciting food and beverage outlets at these distinctive properties. By creating customized associate service culture training, she is able to orientate the individual property teams with their hotel's brand DNA and the delivery of the brand message through empathy, trip personas, and overall emotional connections with guests.

A New England native, Ms. Moniz grew up in Connecticut and New York. After graduating Wheelock College in Boston, she started her hospitality career at the Sheraton Boston in 1995. Almost 15 years later, she returned to Boston with valuable familiarity with boutique, distinctive properties like the extraordinary Liberty Hotel. As general manager of The Liberty, Ms. Moniz was the creative force behind the hotel's weekly complimentary programming "Liberty Affairs", which has become a fixture in the Boston community.

In 2006, Ms. Moniz opened the celebrated Ivy Hotel in San Diego, California. As part of the pre-opening team, she launched the luxury hotel and popular nightclub to national acclaim. During her three year tenure as Hotel Manager at the Ivy, she built the infrastructure of the hotel's operations team and managed day-to-day hotel business and guest relations.

Prior to the Ivy, Ms. Moniz was the Director of Operations at the W hotel, also in San Diego. Previously, she lived in Colorado and was a hotel executive with St. Regis Aspen.

Ms. Moniz co-founded HEI's Women in Leadership program, where she works to advance gender parity in key leadership roles.

Please visit http://www.heihotels.com for more information.

Ms. Moniz can be contacted at +1 617-838-2422 or rmoniz@heihotels.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.