Editorial Board   Guest Author

Ms. Venugopal

Emily Venugopal

Director of Hospitality, Relevance International

Emily Venugopal is a seasoned PR professional specializing in the luxury, lifestyle & travel sectors. She has over 20 years of experience, having worked at some of London, Miami and NYC's finest PR agencies, as well as in house as The Director of Public Relations at The Pierre, a Taj Hotel, New York, and most recently as a PR consultant in the wellness and travel space.

Ms. Venugopal is well experienced at hotel openings and has spearheaded several hotel and resort launches including: La Mamounia, Marrakech; Park Hyatt New York; The Chatwal New York; Andaz Peninsula Papagayo; The Waikiki EDITION; and Moxy Times Square.

Ms. Venugopal rebranded and reinvigorated the Instagram account for @thepierreny during her time working for Taj Hotels, and works closely with heavy hitting power-instagrammers, leveraging their influence. She's created solid PR strategies for several Tourism Boards globally including: Barbados Tourism, Namibia Tourism, The Greater Miami CVB, Palm Springs CVB, Texas Tourism, Massachusetts Office of Travel & Tourism and Kent Tourism, and has worked with hotel brands including: Banyan Tree Hotels & Resorts, Andaz , Angsana, Park Hyatt, InterContinental Hotels, Moxy Hotels, Taj Hotels, EDITION Hotels, Oberoi, Morgans Hotel Group and Thompson Hotels.

Similarly, Ms. Venugopal has a depth of experience in creating successful PR campaigns for independent hotels including Forty 1 North, The Setai Miami Beach, Isle de France, Pariaiso de la Bonita, The Palms Turks & Caicos, Omni Berkshire Place and The Gleneagles Hotel. Ms. Venugopal is well versed in scoping out partnerships and 3rd party brand alliances for her clients, bringing greater cache, awareness and sales to the brands she represents.

Born and raised in England, Ms. Venugopal graduated from Sheffield Hallam University, UK with a BA Hons in Media Studies and moved to the US in 2005. She loves to travel with her family and sip cocktails on rooftop bars.

Please visit http://www.relevanceinternational.com for more information.

Ms. Venugopal can be contacted at 212-251-1500 or emily@relevanceinternational.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.