Editorial Board   

Ms. Mackman

Mia A. Mackman

President & Owner, Mackman ES

Mia A. Mackman has more than 25 years of beauty, spa, and wellness industry experience. Ms. Mackman is the principal and founder of Mackman|ES, a comprehensive, future-ready wellness and spa consultancy and Managing Director of HVS, Spa and Wellness Consulting division. She specializes in market foresight, strategy, consulting, asset repositioning, financial projections, and facility development.

In partnership with HVS, Ms. Mackman provides the spa-and-wellness consulting services for HVS's global client network, including market and feasibility studies, valuation narratives, and data analysis.

With extensive consulting experience, Ms. Mackman has been successfully forecasting value and demand propositions since 2004. She works with global investment firms, hotel and mixed-use property developers, and hospitality organizations. She contributes as an industry expert to international business reports, global think-tanks, and world news organizations.

Based in Sedona, Arizona, Ms. Mackman is recognized for her industry knowledge and her propensity to foresee imperative hospitality market shifts. This supports her broad client base to effectively navigate, adapt, and excel in a fast-changing market. She contributes as an industry expert to international news organizations, annual business reports, and private club publications. She also participates in academic studies, wellness tourism, sustainability and consumer innovation projects.

In the spirit of collaboration, Ms. Mackman, who is also, Founder & President of the Arizona Spa & Wellness Association leads the discussions of HospitalityNet's World Panel titled Wellness, Lifestyle and Spa as panel Champ and contributing expert. This panel examines how these segments of the industry contribute to hospitality value proposition growth and impact the leisure, tourism and business economy. The objective of the panel is to provide high-level, experienced, and diverse industry viewpoints on topics ranging from investment and development to industry trends, strategic planning and operational performance.

Please visit http://www.mackmanES.com for more information.

Ms. Mackman can be contacted at +1 928-284-8503 or mia@mackmanES.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.